Refund policy

Last Updated: [01-09-2026]

Welcome to HerbyCo. We carefully pack every order to ensure it reaches you safely. This policy explains our return, refund and cancellation process.

RETURNS

We offer a 7-day no-questions-asked return policy from the date of delivery.

  • Eligibility: The product must be unused, unopened and in its original packaging.
  • A valid order number or proof of purchase is required.
  • To request a return, contact us at herbyco.official@gmail.com within 7 days of delivery.
  • Once your request is approved, we will provide the return instructions.
  • The product may be inspected upon receipt before the refund is processed.
  • For food and consumable products, opened or used products may not be eligible for return, unless the product was received damaged, defective or incorrect.

DAMAGED / WRONG PRODUCT

If you receive a damaged, defective or incorrect product:

  • Contact us within 48 hours of delivery.
  • Please provide your order number and clear photographs/video of the product and packaging.
  • After verification, we may arrange a replacement or refund, as applicable.

REFUNDS

  • Once the returned product is received and approved, the eligible refund will be processed.
  • Refunds will generally be made to the original payment method.
  • Processing time may vary depending on your payment provider or bank.
  • Original shipping charges may be non-refundable, unless the return is due to our error or a damaged/incorrect product.

ORDER CANCELLATION

  • Orders may be cancelled before they are dispatched.
  • Once an order has been dispatched, cancellation may no longer be possible.
  • If an eligible cancellation is approved, the refund will be processed to the original payment method.

CONTACT US

For questions regarding returns or refunds:

HerbyCo — Purity in Every Spoon.

Important: Because HerbyCo sells food products, make sure the final return terms comply with your actual business practices and applicable Indian consumer/food regulations. Also, don't advertise “7-day no-questions-asked returns” if you intend to exclude opened products—the two statements should be reconciled clearly in the final policy.